FAQ

1. What products does ATMAX Green Planet offer?

We provide a wide range of solar energy products, including inverters, batteries, solar panels, and solar accessories from trusted brands like LONGi, Felicity, Electron, and Addo. Our products are selected for reliability, efficiency, and durability.

2. Do you provide installation services?

Yes, ATMAX Green Planet offers professional installation services nationwide. Our experienced engineers ensure that every setup meets safety standards and maximizes energy efficiency.

3. How do I place an order?

You can place an order by browsing our categories, adding items to your cart, and proceeding to checkout. We accept various payment methods, making the process convenient and secure.

4. How long does delivery take?

Delivery times vary depending on your location. We aim to deliver within 3–7 business days for most locations in Nigeria. Orders are processed promptly, and you will receive tracking details once your order is shipped.

5. Can I track my order?

Yes, once your order is shipped, you will receive a tracking link and details via email or SMS. You can track your package in real-time.

6. Do you offer any warranties on your products?

Yes, all our products come with a manufacturer warranty. Warranty details vary by product and brand, so please refer to the individual product page for more specific information.

7. What is your return policy?

We accept returns for damaged or defective items within 7 days of delivery. Please contact our customer service team to initiate the return process, and ensure the product is in its original packaging.

8. How can I contact ATMAX Green Planet for support?

You can reach us through our Contact Us page, via email at realatmaxgplanet@gmail.com, or by calling/Whatsapp us at [+234-706-151-9880]. Our customer service team is available from 9 am to 5 pm (WAT), Monday to Friday.

9. Do you offer customized solar solutions?

Currently, we do not offer customized solar products or kits. However, we provide guidance on selecting the right components for your needs and ensure they are compatible and efficient.

10. Is online payment secure on your website?

Yes, we use secure and encrypted payment gateways to protect your information. We also accept secure payment options to ensure your details remain safe throughout the transaction.

11. Do you provide maintenance and support after installation?

Yes, we offer ongoing support and maintenance services to ensure your system runs smoothly. You can schedule periodic maintenance or request technical support by contacting us directly.